Condition of Purchase
All products are made to order. There are no cancellations or returns. Please
feel free to call for samples before placing the order. See “Showroom
Samples”.
Please educate your customer with the following information.
Variation exists always! Variation is the best feature of
natural stone. Color, veining, fissures, shading, size etcetera
are all variations of what you will see in natural stone.
Variation occurs from tile to tile, slab to slab and quarry
to quarry. Being educated in the variation of stone before
you purchase and or sell products will make your purchasing/selling
experience much more pleasurable.
Marble, travertine, and limestone are products of nature
and no two pieces are exactly the same. Carving and shaping
of stone brings out the natural voids, fissures and veins.
We strongly recommend you, your customer and the installer
inspect the material prior to installation and prepare any
blending required to meet the owner/buyer approval before
installation. We also recommend the installer to fill the
voids and fissures with grout.
Force Majeure
LM Natural Stone Products, Inc., is not liable in any delay
of delivery, suspension or cancellation of performance
or other failure of performance hereunder due to any causes
beyond its control, including to but not limited to natural
disasters, government labor disputes or inability to secure
materials, labor or transportation. In the events of any
of these situations, LM Natural Stone Products, Inc.’s
time for delivery or other performance shall be extended
for a period equal to the duration of the delay.
Sales are made on terms, conditions and warranties contained
herein. These terms and conditions take precedence over any
on buyer’s order form. No altered conditions or terms
will be valid unless in writing and signed by both parties.
Changing Your Personal Information
Please contact us when your information changes. Changes
in addresses, phone numbers and ownership should be forwarded
to:
LM Natural Stone Products, Inc.
8160 Electric Avenue
Stanton, CA 90680
You may also send your request to cancel future information
being sent to you.
Minimum Order
Our minimum order for processing is $50.00. When your order
does not total $50.00 you will be invoiced $50.00 for your
order. The minimum order charge includes new orders and add-ons
to original orders. Make sure your customer is aware of the
minimum order charge when placing your order. The cost of
additional pieces at the time of the original order is far
less costly for you and your client. When you have to order
additional pieces to complete the installation you will hold
up the installation and time is money.
Maintenance
Caring properly for your stone is crucial to the longevity
of your installation. Stone requires different maintenance
then ceramic. Never clean your stone with cleansers that
contain acid or bleach. We recommend that you use a mild
cleanser that is non acidic and non abrasive. Vacuum or dust
mop the stone to remove abrasive materials to prevent damage.
When heavy duty cleaning is necessary an alkaline based cleaner
can be used. Damping the stone prior to applying cleanser
will keep the cleaning solution on the surface of the stone.
Lead Time
Lead times are generally three to four weeks. However they do fluctuate throughout
the year. Please call for current lead times before placing an order.
Payment
Options
- C.O.D
- Prepayment
- Visa, or Master Card (all credit card information is
shredded for security purposes.)
- Terms of due on receipt or net 15 are offered to showrooms
O.A.C. that purchase $10,000.00 or more a year and have
been a customer for more than one year. Please fill out
the credit application and fax or mail to LM Natural Stone
Products, Inc. Terms will be forfeited if any payments
are made late.
Returned Checks
All returned checks will be subject to any bank fees. Any
future orders will have to be paid with a money order or
cashiers check prior to the order shipping.
Deposits
A deposit of 50% is due on all field tile orders. The deposit
is required at the time the order is placed.
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